This policy applies to users of WAREHOWZTM’s services anywhere in the world,
including users of WAREHOWZTM’s apps, websites, features or other services owned or controlled by
This policy describes how WAREHOWZTM collects and uses personal information to provide
our services. This policy applies to all users of our apps, websites, features or other services owned or
controlled by WAREHOWZTM anywhere in the world. This policy specifically applies to WAREHOWZTM Operators,
Depositers, and any users of Site Services. All undefined terms shall be given the meaning in WAREHOWZTM
Terms of Service:
This policy also applies to those who provide information to WAREHOWZTM in connection
with an account to use our services, or whose information WAREHOWZTM otherwise receives in connection with
its services. All those subject to this policy are referred to as “users” for purposes of this
The practices described in this policy are subject to applicable laws in the places
in which we operate. This means that we only engage in the practices described in this policy in a
particular country or region if permitted under the laws of those places.
The following information is collected by or on behalf of WAREHOWZTM:
This may include:
We collect information about how you interact with our services. This
information such as access dates and times, app features or pages viewed, app crashes and other system
activity, type of browser, and third-party sites or service you were using before interacting with our
services. In some cases, we collect this information through cookies, pixel tags, and similar
that create and maintain unique identifiers.
We may collect information about the devices you use to access our services,
including the hardware models, device IP address, operating systems and versions, software, file names
versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers,
motion information, and mobile network information.
These may include:
WAREHOWZTM may combine the information collected from these sources with other
information in its possession.
WAREHOWZTM collects and uses information to enable the connection of Warehouse
Operators with individuals or entities who desire to store Goods in a warehouse. The information we
WAREHOWZTM uses the information it collects for purposes including:
WAREHOWZTM uses the information we collect to provide, personalize, maintain and
improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our
and users. This includes, for example:
WAREHOWZTM uses the information we collect (including recordings of customer
calls after notice to you and with your consent) to assist you when you contact our customer support
services, including to:
We may use the information we collect for testing, research, analysis and
development. This allows us to improve and enhance the safety and security of our services, develop new
features and products, and facilitate insurance and finance solutions in connection with our services.
WAREHOWZTM uses the information we collect to enable communications between our
WAREHOWZTM may use the information we collect to communicate with you about
services, promotions, studies, surveys, news, updates and events.
WAREHOWZTM may also use the information to promote and process contests and
sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and
those of our business partners. You may receive some of these communications based on your profile as a
WAREHOWZTM user. Users in the EU have the right to object to this type of processing.
We may use the information we collect to investigate or address claims or
relating to your use of WAREHOWZTM’s services, or as otherwise allowed by applicable law, or as
requested by regulators, government entities, and official inquiries.
apps, websites, emails, and online ads for purposes described in this policy.
Cookies are small text files that are stored on your browser or device by
technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services
us, to serve advertisements on our behalf across the Internet, and to track and report on the
identify your device when you visit our site and use our services, as well as when you visit other
sites and services.
Some of WAREHOWZTM’s products, services and features require that we share
information with other users or at your request. We may also share your information with our business
partners, for legal reasons or in connection with claims or disputes.
WAREHOWZTM may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as
blogs, social media, and certain features on our network. When you communicate with us through those
channels, your communications may be viewable by the public.
WAREHOWZTM may provide information to its vendors, consultants, marketing
research firms, and other service providers or business partners. This may include, for example:
WAREHOWZTM may share your information if we believe it is required by applicable
regulation, operating agreement, legal process or governmental request, or where the disclosure is
otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials,
authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or
policies, to protect WAREHOWZTM’s rights or property or the rights, safety or property of others,
the event of a claim or dispute relating to your use of our services.
This also includes sharing your information with others in connection with, or
during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing,
acquisition of all or a portion of our business by or into another company.
WAREHOWZTM may share your information other than as described in this policy if we
notify you and you consent to the sharing.
WAREHOWZTM retains user profile and other information for as long as you maintain
WAREHOWZTM retains transaction, usage and other information for 7 years in
with regulatory, tax, insurance or other requirements in the places in which it operates. WAREHOWZTM
thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time.
WAREHOWZTM requires user profile information in order to provide its services, and
retains such information for as long you maintain your WAREHOWZTM account.
WAREHOWZTM retains certain information, including transaction, device and usage
information, for a minimum of 7 years in connection with regulatory, tax, insurance and other
in the places in which it operates. Once such information is no longer necessary to provide
WAREHOWZTM’s services, enable customer support, enhance the user experience or other operational
purposes, WAREHOWZTM takes steps to prevent access to or use of such information for any purpose other
compliance with these requirements or for purposes of safety, security and fraud prevention and
You may request deletion of your account at any time through the Privacy
the WAREHOWZTM app, or via WAREHOWZTM’s website.
Following such request, WAREHOWZTM deletes the information that it is not required
retain. In certain circumstances, WAREHOWZTM may be unable to delete your account, such as if there is an
outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue
preventing deletion, WAREHOWZTM will delete your account as described above.
WAREHOWZTM may also retain certain information if necessary for its legitimate
business interests, such as fraud prevention and enhancing users’ safety and security. For
if WAREHOWZTM shuts down a user’s account because of unsafe behavior or security incidents,
may retain certain information about that account to prevent that user from opening a new WAREHOWZTM
in the future.
Beginning May 25, 2018, the processing of personal data of users in the European
Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarizes WAREHOWZTM’s grounds for processing personal information
under the GDPR, and the rights of EU users as relates to WAREHOWZTM’s handling of personal
Beginning May 25, 2018, the processing of personal data of users in the European
Union is subject to the EU General Data Protection Regulation (“GD PR”). This section
information as relates to EU users’ rights, and WAREHOWZTM’s responsibilities, under this
If you are an WAREHOWZTM user in the EU, you have the following rights with respect to
WAREHOWZTM’s handling of your personal information. To exercise these rights, please see below or
submit your request here.
Users outside the EU may also request explanation, correction, deletion or copies of
their personal data here.
The GDPR requires that companies processing the personal data of EU users do so on
the basis of specific legal grounds. As described below, WAREHOWZTM processes the information of EU users
based on one or more of the grounds specified under the GDPR:
WAREHOWZTM provides means for you to see and control the information that WAREHOWZTM
collects, including through:
You may also request that WAREHOWZTM provide you with explanation, copies or
correction of your data.
The Privacy Settings menu in the WAREHOWZTM app gives users the ability to set or
update their sharing preferences, and their preferences for receiving mobile notifications from
Information on these settings, how to set or change these settings, and the effect of turning off these
settings are described below.
However, you may choose the method by which you receive these notifications
through the Privacy Settings menu in the WAREHOWZTM app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data
that apps cannot access without your consent. And these platforms have different permission systems for
obtaining your consent. The iOS platform will alert you the first time the WAREHOWZTM app wants
access certain types of data and will let you consent (or not consent) to that request. Android devices
will notify you of the permissions that the WAREHOWZTM app seeks before you first use the app, and your
of the app constitutes your consent.
After every service, Warehouse Operators and Depositors are able to rate each other,
as well as give feedback. This two-way system holds everyone accountable for their behavior.
helps create a respectful, safe environment.
You may request that WAREHOWZTM:
You can make these requests by contacting WAREHOWZTM at email@example.com
You can also edit the name, phone number and email address associated with your
account through the Settings menu in WAREHOWZTM’s apps. You can also look up your orders and
history in the WAREHOWZTM apps.
You may opt out of receiving promotional emails from WAREHOWZTM here.
You may also opt out of receiving emails and other messages from WAREHOWZTM by following the instructions
those messages. Please note that if you opt out, we may still send you non-promotional messages, such
receipts for your orders or information about your account.
We may occasionally update this policy.
We may occasionally update this policy. If we make significant changes, we will
notify you of the changes through the WAREHOWZTM apps or through others means, such as email. To the
permitted under applicable law, by using our services after such notice, you consent to our updates to
We encourage you to periodically review this policy for the latest information on
our privacy practices. We will also make prior versions of our privacy policies available for review.
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